It is a joy for us when we see your reviews, therefore, Lush Naturals want to make sure everyone gets their orders delivered right to their doorstep/mailbox. By doing this, you would have to make sure that your address is entered properly when placing your order. Make sure that apartment numbers, suites, unit and trailer numbers are entered correctly as well as your complete address for a faster delivery.
- Please make sure to check your address before order submission.
- Also, please DO NOT enter your P.O. Box address if you want your order to be delivered to you, use your physical address.
- Lush Naturals WILL NOT make any changes or adjustments to an address whether transposition (rearranging or entering) of street numbers, unit numbers, etc.
Please email info@lushnaturalsuk.com to follow the correct procedure on this matter. You are held accountable for the location of your delivery.
All orders are shipped through our carrier, USPS. You can track the progress of your order after it has been placed through our website.
If your order was returned to us by the shipping company, we are not responsible. We can offer store credit at the order of your purchase.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping Fees
Once you’ve added the items to your cart, shipping fees will be accessible. Your shipping fee will be based on your state/location.
Orders that are £100 or more, will get free shipping. This is only applicable within the United Kingdom. Outside of the UK will be paid whatever is required for shipping. Lush Naturals also ships outside of the United Kingdom.
Shipping to Processing
ALL SALES ARE FINAL
Shipping to processing will take up to 5-14 business days, waiting threshold is up to two (2) weeks. This can only be in the instance of any form of delay.
Lush Naturals products are made to order freshly by hand. Our products are in high demand therefore after submission your order will go through the 1st order of processing and cannot be cancelled. There are three (3) orders of processing. These are:
- Gathering ingredients and Materials (Jars, bottles, etc):- In this process, our production team calculates and determines the amount of ingredients that are needed, and then sends the information to our supplier to begin the process.
- Raw processing:- This entails the creation of the products by hand. Lush Naturals does not use manufacturers to supply products simply to keep the authenticity, longevity, and freshness of these items.
- Distribution:- This is where your order has now been fulfilled and is getting prepped for shipment (at this time, you will receive a tracking number that may state “awaiting item” on the shipping company’s website).